FROM US TO YOU: THE SHIPPING PROCESS
Order Confirmation: Once you have made the purchase, you will receive an email with an order confirmation number.
Order Dispatch: Once the order has been dispatched from our end, you will receive a dispatch confirmation number.
Delivery: Please make sure to have a pan card or driving license on you when we come to make the delivery.
Once the delivery has been made, we will send an email confirming the same.
Return Shipping: We provide free return shipping in the off chance that you are not satisfied with your product.
Please look at our Return Policy for more information.
30 DAY RETURN POLICY
We feel confident that you will love our product, but in the off chance that you need to make a return, you may do so within 30 days of receiving the product.
HOW DO I MAKE A RETURN?
You may call our customer service at : +919167674468 or message us using the chat box on the right hand corner of the web page. We will organize for a complementary, tamper proof return box sent to your home.
1.Once it is ready to be picked up, you may contact our customer service, and we will send our courier service over.
2.After a quality check by our experts (which would take us 2 business days), we will email you and give you the option to choose between:
a. Get a 90% refund in your bank account
b. 100% value back in your GiGi Wallet.Please refer to the GiGi Wallet FAQ with regards to the benefits of this facility.
3.The amount will be credited in your chosen method within 20 business days.
BUY BACK POLICY
We offer a lifetime buy back policy on all purchases
made from Golden Gazelle within India. The product must be returned with its box and its certificate. Loss of the original certificate or box would result in a deduction of Rs. 500.
Our expert quality check team will evaluate the product and make a fair offer. Your product’s value at the time of return will be determined based on the current cost of metal, diamonds and colored stones in the market.
If you used your GiGi Wallet points, or received a discount while making your purchase, we will deduct the original discount amount or points, as applicable.